Fast, maintainable business websites engineered to turn visitors into qualified leads — and connected to the systems behind them.
HVAC / Home Services
A website and custom CRM that run an HVAC company's day
A service-first website connected to a custom CRM that manages service requests, online bookings, technicians, new-construction work orders and customer texting for a residential and commercial HVAC company.
- Client
- All Star Cooling & Heating
- Location
- St. George, Utah
- Services
- Custom Websites Custom CRM Integrations
allstarcoolingheating.com
Overview
About the project
All Star Cooling & Heating provides residential and commercial heating and cooling service across St. George, Washington, Santa Clara and the surrounding Southern Utah area, including repair, maintenance, replacement and new-construction installation.
Computer CoPilot designed and developed both the company’s website and the custom CRM behind it. The website makes it effortless for a customer to get help; the CRM makes sure every request is confirmed, scheduled, assigned and followed up — whether it comes from a homeowner or a builder.
The challenge
What needed to change
All Star serves two very different kinds of customers — homeowners who need repairs and maintenance, and builders who need HVAC installed across new-construction lots. Each comes with its own requests, schedules, crews and billing.
Requests arrive from the website and by phone, technicians are out in the field, and builders and superintendents need updates by text. Without one system, that information lives in too many places.
The solution
What we built
Computer CoPilot built a customer-facing website and a custom CRM designed around how All Star actually operates. Booking requests from the website flow into the CRM, where the office confirms them, assigns a technician and keeps the customer informed.
The CRM separates residential service from new-construction work, with builders, lots and work orders, a blocked-jobs view and a ready-to-bill queue — plus two-way SMS for customers and superintendents. All Star also uses SynthVoice.ai for AI phone answering.
How it connects
From first click to finished job
How the pieces we built work together day to day.
- Step 1
Customer books online
A homeowner requests service from the website's booking flow.
- Step 2
Pending booking in the CRM
The request appears in the CRM for the office to review, edit or confirm.
- Step 3
Technician scheduled
The confirmed appointment is assigned to a technician and added to upcoming work.
- Step 4
Customer kept informed
Texts go out from the CRM, with every message saved to the customer's history.
What we delivered
Features and systems
-
Service-first website
Book online, schedule service and pay a bill sit directly in the hero, with dedicated residential, commercial and emergency service pages.
-
Custom CRM and operations dashboard
A daily view of appointments, open requests, active technicians, clients and recent activity, with new work orders and appointments one click away.
-
Online booking pipeline
Website bookings land in the CRM as pending bookings the office can confirm or adjust before they reach the schedule.
-
New-construction workflows
Builders, lots and work orders managed in their own workspace, including blocked jobs and a ready-to-bill queue.
-
Two-way SMS communications
Compose, threads, message history and reusable SMS templates, plus superintendent texting for construction sites.
-
Client records and API
A central record for every customer and contact, with documented API access for connecting other systems.
Project gallery
Desktop and mobile
allstarcoolingheating.com
Services behind this project
How we helped All Star Cooling & Heating
Custom CRM systems and CRM configuration that keep every customer, deal and follow-up organized around how your team actually sells and serves.
Dependable connections between your CRM, payment, scheduling and business systems, so information moves on its own instead of being re-entered by hand.
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